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Information for Frugi
Frugi is a brand made for the little ones. Children love the designs at Frugi since they are vibrant and comfortable. The brand celebrates childhood not only with the design; the material used is also child-friendly, super soft, durable and long lasting -- all these so that children can do anything and everything.
With Frugi, you get clothes that will last a long time. The material to make Frugi clothes are from organic cotton and they can be handed down to the next generation of children and they will still look great.
The clothes have a clever design that includes strong seams and knee patches. The trousers can be rolled up and waistbands are adjustable. These features will surely make the clothes last longer.
It was in 2004 owners Kurt and Lucy started the company just because they couldn't find the right clothing for their child that could fit over the cloth nappies.
After this, they started 'Cut4Cloth' from their own home. At first, it seemed like they weren't getting enough customers, but in 2006, the company finally decided to expand. It was only in 2008 when they rebranded to Frugi, which is a latin word that means 'fruits of the earth'.
In 2014, they celebrated their 10th year in the market.
Get the Latest Updates!
If you like looking at photos of the latest collection from Frugi, you can have a look at their Pinterest page. They also have a repository of videos on YouTube if you want to see the designs in action.
For updates to be sent immediately to your email, you can sign up to the newsletter. When you do, you can receive the latest news and exclusive offers from Frugi.
You can also follow the Frugi Blog for more news, tips, trends and just about anything from Frugi!
How to Order
Ordering from Frugi's website is actually a fun and easy experience. You will see their beautiful layout and it is easy to use as well. Simply look for the item that you would like to purchase. Once found, choose the colour, size and then click on 'Add to basket'. At this point, you can continue to shop or you can proceed to checkout.
In your checkout window, review your items and then if you have a Frugi voucher, you can use it on the 'discount code' box to get a discount on the final price of your order.
Just follow the onscreen instructions after this page until you reach the payment section.
Frugi accepts both debit and credit card for payment. They also accept PayPal. They do not accept American Express.
Frugi works hard to process and deliver orders as quickly as possible, provided that your orders are in stock.
There are different types of delivery models available, ranging from delivery within 2-7 working days, as well as delivery for the next working day.
Frugi delivers within the UK, to Europe and to the rest of the world. International deliveries could reach up to 2 weeks.
While Frugi endeavours to deliver your items on time, there are times when delays happen especially during public and bank holidays. When there are sales, delivery will take even longer and will be subject to more delays.
If you would like to know more about the different options for delivery, you can check out the page on Delivery.
There are many ways to return your orders to Frugi.
If you have purchased from an independent Frugi retailer, you will need to talk to that retailer about your return. When you bought your order online, you can exchange or return your items to the Frugi headquarters.
Exchange of Items
Frugi will accept return of items within 120 days of receipt. Please make sure that it is still in saleable condition, unworn and with attached labels and intact.
Please note that Frugi will only exchange your items for a different size of the same item.
If you do not want an exchange, you may request for a refund of the item.
If Items are Faulty
Faulty items can be returned up to 1 year after receipt. You will receive a refund of your postage fee and the cost of the item as well.
Refunds will be returned within 30 days after the item has been received.
If you would like more information about this, please see the Returns Policy.
Sample Frugi Vouchers
- Get up to £12 off on girls dungarees when you use your Frugi voucher code!
- Shop for boys shirts up to £14 off when you use a Frugi voucher!
- Looking for boys hoodies and fleeces? Get up to £16 off when you use a Frugi voucher.
- Look for organic nursing dresses from on £55 with a Frugi voucher!
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Call them: 01326 572828
Monday to Friday, 9:00am - 5:00pm
Want to buy now? It's now easier than ever to redeem a voucher code from our website. Here's how:
- Add your chosen item(s) to your shopping basket at your selected store.
- Visit your shopping basket to review your purchases.
- If you need to make any modifications then this is the place to do it.
- On this page - usually near the total amount for your order you will see a small box where coupon code(s) are entered. Find the code you want and copy & paste the code into this box.
- Click on the 'Apply' button which will refresh the total of your shopping cart.
- Your code will be applied and the amount for any eligible items will be automatically!
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